Mikel Crump
Secure identity. Reliable endpoints.

Areas of focus

• Identity

  Identity and access

  Entra ID (Azure AD), SSO, conditional access, MFA, privileged access and SCIM provisioning, kept in line with HR workflows.

  • Entra ID
  • SSO
  • Conditional Access
• Endpoint

  Endpoint and security

  Microsoft Intune, endpoint compliance, patch management and vulnerability remediation, from imaging to software deployment.

  • Intune
  • Patching
  • PowerShell
• Operations

  Operations and support

  Service desk leadership, the IT asset lifecycle, knowledge base work and cross-functional projects that end in results.

  • Service desk
  • Asset lifecycle
  • Projects

1. L

   Leadership Institute

   Remote

   Lead IT Operations Analyst, Entra & Endpoint

   August 2022 to Present

   • Administer Entra ID (Azure AD) and Microsoft Intune, managing SSO, conditional access, MFA, privileged access and endpoint compliance across the organization.
   • Monitor security alerts and lead patch management and vulnerability remediation to reduce organizational risk.
   • Manage Office 365 and Google Workspace tenants, own the IT asset lifecycle, and oversee user provisioning and deprovisioning in alignment with HR workflows.
   • Lead cross-functional IT projects spanning infrastructure, identity management and endpoint optimization.

   IT Operations Specialist

   August 2021 to July 2022

   • Provided front-line service desk support, resolving hardware, software and account access issues for end users across the organization.
   • Assisted with Entra ID and Microsoft 365 user account administration, including provisioning, password resets and group access changes.
   • Performed light system administration, including endpoint imaging, software deployment and troubleshooting escalations.
   • Documented recurring issues and contributed to knowledge base articles to improve first-contact resolution rates.
2. V

   Vitae Foundation

   Hybrid

   Project Operations Manager

   February 2020 to August 2021

   • Managed a $500K budget with strategic planning and responsible allocation.
   • Led, coordinated and completed 12 large-scale projects within a demanding 3-month span.
   • Built systems and structures that increased organizational efficiency by 175%.
   • Coordinated production projects end to end, managing timelines, vendors, crew logistics, contracts and cross-functional communication.
3. N

   NAVEX Global

   Onsite

   Customer Support Specialist

   May 2018 to February 2020

   • Served as a trusted advisor to customers, diagnosing complex issues and driving them through resolution and follow-up.
   • Managed escalated customer situations independently, adapting communication style to engage both technical and business stakeholders.
   • Identified root causes and recurring trends across support cases, recommending scalable solutions that improved operational efficiency.
   • Partnered across teams to resolve issues and strengthen the overall customer experience.
   • Built and enhanced knowledge base resources and best practices, and mentored peers to raise team-wide support quality.

Certifications

• CompTIA A+

  IT fundamentals and troubleshooting

• AZ-900

  Microsoft Azure Fundamentals

• MD-102

  Microsoft Endpoint Administrator